Client Implementation Manager

Implementation · Boise, Idaho
Department Implementation
Employment Type Full-Time

Reports to: Sr. Manager of Client Implementations

Summary of Position:

VisitPay, an R1 company, is seeking a Client Implementation Manager who will be responsible for the successful implementation of VisitPay’s product suite with our health system clients. This person serves as the functional and subject matter expert during the implementation process. The Client Implementation Manager should not only excel at building client trust and managing the client projects and expectations, but have extensive experience in a business process function for ERP or large software implementations.

Key Activities:

  • Develop implementation strategy with the client and their third-party vendors for additional product implementations
  • Build a phased implementation plan that accounts for scope, timing of deliverables, and availability of client and VisitPay resources
  • Educate key client stakeholders about the functionality and business/data process of our products and integration with their client systems
  • Develop go-forward joint business/data processes and workflows as applicable
  • Identify and develop a solution for gaps between current functionality of VisitPay’s offering and the client’s requirements, current processes, and system capabilities
  • Work with the VisitPay technical implementation resources to optimally configure the VisitPay solution suite and client and system interactions

Competencies for success:

  • Advanced ability to problem solve, with the ability to think quickly and implement plans/structure for accomplishing established goals
  • Ability to understand the needs of, communicate and collaborate with senior-level stakeholders and cross-functional teams to establish mutual win-wins
  • Develop optimal business processes that consider business requirements and system and organizational capabilities and timeframes
  • Project management skills, including developing, communicating, and maintaining appropriate project plans that identify scope, required tasks, manage resource planning/allocation, and monitor progress.
  • Experience with software product demonstration and the development of product overview documents
  • Ability to work in a matrixed team environment and lead a high performing team
  • Ability to understand how client applications work and how they can integrate with VisitPay’s products
  • Ability to analyze, find solutions, and make recommendations to clients, management, and technical specialists


  • Bachelor’s degree in finance, business administration, communication, or related field
  • 2-3 years’ ERP/software implementation experience in a business process or project leader role
  • 2 years’ experience in roles with client-facing responsibilities
  • Healthcare or financial services industry experience strongly preferred
  • Experience with Atlassian software suite a plus
  • Awareness of basic Lean, Six Sigma and/or Kaizen principles a plus

Why VisitPay?

VisitPay is an R1 company that works closely with some of the nation’s largest and most well-respected health systems to provide innovative and compelling SaaS-based products. We are poised to capture significant share in the massive and growing self-pay market. Our solutions help healthcare systems optimize their revenue while providing patients with a much improved and friendly billing experience.

With R1, VisitPay offers a competitive and comprehensive benefits package, inclusive culture and commitment to a work-life balance with a team that strives to deliver outstanding results.

Equal Employment Opportunity Employer

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.  

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  • Location
    Boise, Idaho
  • Department
  • Employment Type